Local Employment: Part Time Customer Service Administrator At Rural Ranges
Rural Ranges Ltd are a small but growing family run business located at Pineapple Business Park at Salway Ash, near Bridport. With over 18 years experience in the AGA and Rayburn trade, they offer everything from a routine service to a complete AGA installation including base chimney, fuel source and, of course, the AGA or Rayburn itself. They also have a small online shop.
They have a part time position for a highly motivated individual with exceptional customer service skills to enable and maintain an exemplary customer experience throughout the buying process. They believe in selling with integrity and honesty, finding the best fit for their customer and producing the bespoke product they desire. For their clients anything should be possible and they believe in going the extra mile to help realise their dreams.
The successful candidate will work alongside the director to secure sales, improve sales processes and documentation and further develop the shop side of the business. Working hours will be untaken over 2 days (14.5 hours) – some flexibility of these hours may be considered but availability to work Mondays and either Wednesdays or Thursdays is essential. There is strong potential for growth of this role over time.
Duties will include but not be limited to:
Responding to customer enquiries with knowledge and enthusiasm via both telephone and written means.
Securing sales and encouraging trade.
Following up on all sales with correct documentation and liaising with customers throughout the buying process, including after sales service and the ongoing relationship with their customers.
Greeting visitors to our showroom and demonstrating the appliances with knowledge and confidence
Producing quotations, invoicing and job specifications.
Developing social media content.
Development of their online shop offering, including website updates.
Packaging shop purchases and booking courier collections.
Ordering of stock and liaising with suppliers.
General administration and filing.
Housekeeping/cleaning of the working environment.
Essential:
Strong Sales experience.
Flexibility and adaptability – as a member of a small business, your role will be varied, you will need to be able to meet any given challenge.
Good time management – this is a mixed role, where there may frequently be conflicting demands on your time. You will need to prioritise and effectively manage limited working hours.
Exceptional customer service skills.
Friendly and professional telephone manner.
Excellent literacy skills.
An appreciation of the demands of a high-end clientele – being accommodating and going the extra mile to ensure customer satisfaction.
Advantageous:
Experience of working within a similar small business.
Previous knowledge / experience of Aga Cookers and / or Woodburner products.
Experience of online sales.
Experience of website building, including Squarespace or similar products.
Strong social media experience.
Benefits:
You will be a valued member of a small team within a fast moving and exciting business.
Salary: £7163 – £7917.
28 days holiday pro rata (including bank holidays).
1 additional day holiday for every year of service, up to a maximum of 5 additional days.
Steve Smith – Director at Rural Ranges.
To Apply:
Please submit an up-to-date CV and a covering letter, outlining your interest in the role and all relevant experience. Applications close:5th March 2021.